FAQ
1
What types of cargo do you transport?
We offer international transportation services for a wide range of cargoes including groupage, container shipping, collection and distribution services, etc. You can contact our sales team for more information on cargo types.
2
To which countries do you deliver internationally?
We provide international freight transport services from many countries in Europe. Countries such as Turkey, Bulgaria, Moldova, Romania, Poland. We have partnerships to ensure delivery to different regions of Russia.
3
What is the timeframe for international deliveries?
International delivery times depend on a variety of factors including distance, type of shipment and type of transport chosen. Delivery times are usually quoted at the time of booking and we always aim to minimise journey times.
4
How is the shipping cost calculated?
The cost of delivery depends on several factors, including weight, volume, distance, route and type of transport. You can use our shipping calculator on the website or contact our specialists for a personalised quote.
5
How is the security of the cargo ensured during transportation?
We adhere to high safety standards. Goods are stored and transported in accordance with international regulations and requirements. We also provide cargo insurance to protect your interests in case of accidents.
6
How to place an order for international transportation?
To place an order for international freight transportation, contact our sales department. We will help you choose the best solution, prepare documents and agree all the details of the transportation.
7
Do you bring in industrial machinery and equipment?
Yes, we deliver the equipment.
8
What to do in case of loss or damage to the cargo?
If your shipment is lost or damaged, please contact our customer service department immediately. We will investigate and provide you with information on compensation procedures.
9
What additional services do you provide for international freight transportation?
We provide additional services such as cargo insurance, goods labelling, warehousing, customs clearance and more. Contact us to learn more about our services.
10
Do you work during the sanctions?
Yes, we are an international company. Our fleet of vehicles is operational at all times.
11
What forms of payment do you accept?
We accept various forms of payment, including bank transfers, credit cards and electronic payments. We also provide flexible payment terms for corporate clients.
12
What documents and permits are required for international freight transportation?
Documents and authorisations can vary greatly depending on the country and type of cargo. Our logistics experts can help you to understand the necessary documents and authorisations.
